Last updated: September 2026
This Privacy Policy explains how Scandinavian Cleaning Company (“Scandinavian Cleaning,” “we,” “us”) collects, uses and protects personal information when you visit scandicleaning.com, send us a request, contact us, or use the Scandinavian Cleaning client app. We are a residential and commercial cleaning company based in Los Angeles, California.
Information we collect
Information you give us
- Contact details: name, phone number, email address.
- Home and service details: address, city and ZIP code, number of bedrooms and bathrooms, square footage, type and frequency of cleaning, preferred dates and times.
- Photos of your home that you choose to upload so we can give you an accurate price.
- Notes and access information you share with us, such as door or gate codes, parking, pets, plants or special requests.
- Booking history, messages with our team, ratings, reviews and tips.
- Gift card requests: buyer and recipient names, emails, gift message, amount and preferred payment method.
- Job applications: name, contact details, area where you live, availability, work authorization, experience, languages, transportation, references and other answers you give in the application form.
Information collected automatically
- Basic technical data such as IP address, browser or device type and pages visited, collected by our hosting provider and security tools.
- Cookies that the website needs to work, such as keeping a shopping cart or protecting forms from spam.
- In the app: device information needed to send push notifications (for example, booking updates and “on the way” alerts), if you allow them.
Payments
Payments are handled by third-party payment providers. We do not store your full card number on our website or in our app.
How we use your information
- To answer your requests, prepare estimates and confirm, schedule and perform cleanings.
- To send you booking confirmations, reminders, “on the way” updates, photo reports and receipts.
- To process payments, gift cards and tips.
- To contact you by phone, text or email about your service.
- To review job applications and contact applicants.
- To improve our services, handle complaints and re-clean requests, and keep our website and app secure.
- To meet legal, tax and accounting requirements.
We may send occasional offers or news only if you have agreed to receive them. You can opt out at any time.
Text messages
If you text us or give us your phone number, we use it to reply to you and to send updates about your cleaning. Message and data rates may apply. You can reply STOP to stop receiving texts. We do not sell or share your phone number with third parties for their marketing.
How we share information
We do not sell your personal information, and we do not share it for cross-context behavioral advertising.
We share information only when needed to provide our services:
- With the cleaners assigned to your appointment (for example, your name, address, access notes and service details).
- With service providers that help us run the business, such as website hosting, email, scheduling, payment processing, form and spam-protection tools, and customer review tools. They may use your information only to provide services to us.
- When required by law, to protect our rights or safety, or as part of a sale or transfer of our business.
Our website shows content from third parties, such as Google reviews and Google Maps. These providers may collect data under their own privacy policies.
How long we keep information
We keep personal information for as long as needed to provide our services and for our legitimate business, tax and legal needs. Home photos are kept only as long as needed for pricing and service quality. You can ask us to delete your information at any time.
Your choices and rights
- You can ask to see, correct or delete the personal information we hold about you.
- You can delete your app account in the app or by contacting us. Deleting your account removes your personal information, except what we must keep for legal or accounting reasons.
- You can turn off push notifications in your device settings and unsubscribe from marketing emails or texts.
California residents may have additional rights under California law, including the right to know what personal information we collect and how we use it, and to request deletion or correction. We will not treat you differently for using these rights. To make a request, contact us using the details below. We may need to confirm your identity before we respond.
Do Not Track: Some browsers send “Do Not Track” signals. Our website does not currently respond to these signals.
Security
We use reasonable measures to protect your information, such as secure (HTTPS) connections and limited access for our team. No website or app is 100% secure, so we cannot guarantee absolute security. Please do not send full card numbers or passwords by text or email.
Children
Our services are for adults. We do not knowingly collect personal information from children under 13. If you believe a child has sent us information, please contact us and we will delete it.
Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top shows when it was last changed. If we make important changes, we will post a notice on our website or in the app.
Contact us
Scandinavian Cleaning Company
Los Angeles, California
Phone: (323) 615-1103
Email: info@scandinavian-cleaning.com