Guidelines & Policies

Preparing Your Home

We will appreciate it if the house is prepared for cleaning before the cleaners arrive:

1. We can take care of a couple of dishes. More dishes are considered an extra service – we charge $15 per load.
2. Please “pick up” as much as possible (toys, clothes, etc.). This will allow us to focus more on detail and quality for you. Reminder: let us know if you would like to add an organizing service.
3. If sheets need to be changed, please put the new set on the bed (1 bed is included in the price).

Cancellation Policy

We block out time slots on the cleaner’s schedule for your cleaning, so please give us at least 24 hours’ notice for any changes. The cancellation fee is $50 if you cancel with less than 24 hours’ notice. Two sick cancellations per year – no charge.

Satisfaction Guarantee

If you are not satisfied with the cleaning, you can let us know within 24 hours of your cleaning and we’ll reclean the missed areas for free.

Note for the First Cleaning

Since we don’t do in-home estimates, cleaning time and price are based on your information. If we realize during the cleaning that we might need more time, we’ll let you know right away. Then we can discuss if you’d like to extend the time or focus on specific areas within the original timeframe.